Support

Get help from a person.

Groundgame is run by a small team. A person reads every message. To help you, support staff can open your campaign in a read-mostly view: they cannot send, export, delete or change billing, and every time they look is written to an audit log (see the security page).

Write to us

Email [email protected]. Put the name of your campaign in the subject line, and tell us which screen you were on and what you expected to happen. A screenshot helps; a voter file does not, so please never attach one.

Report a problem from inside the product

Signed in, open Settings and use the “Report a problem” form in the Help block. It sends your note to the same mailbox with your campaign name already attached, so you do not have to describe where you were. The same rule applies: describe the problem in words and never paste voter details into it.

What to expect

Email support, Monday to Friday, replies within two business days.
If something is broken, we say so, say what we are doing about it, and say when we will write again.
Questions about a charge or a refund: the refund and cancellation page says exactly what applies.
If you want to cancel, you do it yourself from account settings. Nobody calls you.

Before you write

Import problems: the import screen shows every row it rejected and why. Fix the file and upload again; nothing half-imports.
Printing: walk lists print in batches. If a batch is blank, the walk list has no doors in it yet.
Exports: each plan has a monthly allowance for voter data we supplied. Your own uploads are never metered.